Of course we hope you’ll love your Kreations jewelry bought directly from the website, but sometimes it’s difficult to tell exactly what it’s like when you can’t actually touch the jewelry before ordering. If you don’t like the piece, you may return it within 7 days of receiving it, for an exchange or refund minus a 10% restocking fee, as long as you return it in its original, undamaged condition. Please email Kreations to confirm the arrangements. You will need to make sure it arrives safely at Kreations in order to receive your refund, so package it securely, insure it if you wish. If it is not returned in undamaged condition, we cannot guarantee a refund.
If you accidentally damage or break your piece of jewelry, it can be repaired if you return the piece with all its beads and components for a small fee. Contact Kreations to make arrangements. You will need to pay for postage in both directions.